Progress

I received a long letter from one of the people involved in Invacare's quality control issue. It was just what I sought to read. This man assessed my situation, gave me so information, and asked what I wanted done to solve the situation. He also asked me my reaction from the technicians. That will be an interesting response since the reps who I spoke to basically chastised me and asked "why would I care?" That will be something he will not expect. The man who said that will regret it. I may as well request a lowered seat, that has been the problem along along and it will continue to be for the next 5 1/2 years. I knew someone along the line had to have the magic combination of knowledge and respect.